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In this time of changing work environments, demanding work expectations, and the pressure to balance work-life demands, successful leaders need to lead with emotional intelligence. To lead by your IQ is no longer the norm. According to CIPHR, “90% of top-performing employees have high Emotional Intelligence”.


Continuing Education Credits

HRCI – 14 HR(General) Credits • SHRM – 14 PDC’s


Schedule (both days)

10:00 AM – 6:00 PM Eastern Time

15 Minute Break at 12:15 PM ET

1 Hour Lunch at 2:00 PM ET

15 Minute Break at 4:45 PM ET


Emotionally Intelligent leaders will separate fair leaders from exceptional leaders. These leaders will:

  • Be able to navigate the complex needs of their team members
  • Provide guidance and support while continuously meeting project goals
  • Face challenges head-on by removing obstacles and continuously learning
  • Balance work-life demands for themselves and others

Emotionally Intelligent leaders:

  • Know their own emotional triggers and how to react to avoid missteps or misunderstandings
  • Recognize others’ needs and react in the moment with empathy and understanding
  • Understand differences to cultivate creativity and innovation


According to LinkedIn – “Workers who have managers with high Emotional Quotient (EQ) scores are four times less likely to quit than those with managers who have low EQ.

Without Emotional Intelligence, work environments will lack energy and employees will lack motivation. Without employee engagement, you will be unable to attract the best talent and retain that talent.


In this course you will learn:

  • What qualities and attributes build Emotional Intelligence?
  • Why leaders with high Emotional Intelligence are important to an organization’s success.
  • Why understanding yourself is core to your own Emotional Intelligence.
  • Why your emotional triggers are important and what to do about them.
  • How your emotions can impact your team and work environment.
  • Considerations to recognize and lead intergenerational teams.
  • Techniques to challenge your own beliefs or behaviors.
  • What it takes to understand yourself and others.
  • To focus on yourself and identify your own course of action for change.


This two-day workshop will equip you with activities, techniques, tools and knowledge to build your Emotional Intelligence and increase your Emotional Quotient.


Agenda Day 1:


Module 1 – A Summation of Emotional Intelligence

  • A Brief History of Emotional Intelligence
  • Emotional Intelligence Definitions
  • Who needs Emotional Intelligence

Module 2 – Overview of Emotional Intelligence

  • Goals of Emotional Intelligence
  • Case Study
  • Review Questions

Module 3 – Benefits of Emotional Intelligence

  • Stress In Our Lives
  • Reducing Anxiety and Stress
  • Using Emotional Intelligence to Resolve Conflict
  • What is Relationship Management?
  • How to Overcome Obstacles at Work
  • Case Study
  • Review Questions

Module 4 – Social Skills

  • Building Rapport
  • Recognizing Nonverbal Communication
  • Understanding Emotional Awareness
  • Why is Empathetic Accuracy Important?
  • Case Study
  • Review Questions

Module 5 – Reducing Anxiety and Stress

  • Using Mindfulness for Problem Resolution
  • Thinking Through and Changing Thoughts
  • What Can You Change?
  • Long-Term Relaxation Techniques
  • Case Study
  • Review Questions

Module 6 – Conflict Resolution

  • Working As A Team
  • Using Your Ability To Change
  • How Does Reverence Help?
  • Seeing The Big Picture is Helpful
  • Case Study
  • Review Questions

Module 7 – Relationship Management

  • Using Effective Communication
  • Bringing Out the Best In Everyone
  • Using Motivation
  • How To Influence with Emotional Intelligence
  • Case Study
  • Review Questions

Module 8 – Overcoming Obstacles at Work

  • Recognizing Failure
  • Admitting Failure
  • Learning From Failure
  • What it takes to Implement Change
  • Case Study
  • Review Questions

Module 9 – Building Rapport

  • What Do You Observe in Others?
  • Why Asking Questions Is Important
  • The Importance of Actively Listening
  • Finding Common Ground
  • Case Study
  • Review Questions

Module 10 – Nonverbal Communication

  • What Do Facial Expressions Tell You?
  • How Do You Read Body Language?
  • Are You Giving Your Full Attention?
  • How Does Personal Space Affect Others?
  • Case Study
  • Review Questions

Module 11 – Emotional Awareness and Empathetic Accuracy

  • Why Is Emotional Awareness Important?
  • What Do You Cognitively Observe?
  • What Role Do Emotional Responses Play?
  • What is Compassion?
  • Case Study
  • Review Questions

Module 12 – Generational and Cultural Differences

  • Generational Intelligence and Emotional Intelligence Defined
  • Generational Differences in the Workplace from Baby Boomers to Gen Z
  • Common Generational Issues in The Workplace
  • Techniques To Bring Them Together
  • Journal Activity

Module 13 – Controlling your Emotions

  • Understanding Yourself and Controlling Your Emotions
  • Becoming Self Aware
  • Managing yourself
  • Become socially aware of yourself with others
  • Controlling Emotions with Relationship Management
  • Journal Activity

Module 14 – Change

  • Understanding Yourself and Your Style of Communication
  • Why Switching Your Communication Style Is Key
  • Learning to Change


Agenda Day 2:

Module 15 – Foundations of Emotional Intelligence and You

  • Activity 1 – Emotional Leadership Pizza – A Self-Assessment
  • Emotional Intelligence Rooted in Our Work Skills
  • Activity 2 – How Observant Are You? – Take A Quiz
  • Review Your Answers and Discuss Your Learnings
  • Journal Activity
  • Observing Reactions in Others
  • Activity 3 – Heard, Seen and Respected
  • Understanding Your Temperament and Emotional Intelligence
  • Activity 4 – Temperament Analysis
  • Activity 5 – If You Knew
  • Journal Activity

Module 16 – Applying the Definition of Emotional Intelligence

  • At The Tip of The Iceberg – What Lies Beneath?
  • Activity 1 – Observations and Reactions
  • Empathy Defined – Cognitive, Emotional and Compassionate
  • The 4 Components of Emotional Intelligence
  • Activity 2 – Leadership and Emotional Intelligence
  • Journal Activity

Module 17 – Tying Emotional Intelligence to Diversity, Equity and Inclusion

  • Diversity, Equity and Inclusion – The 4 Layers of Diversity
  • What is Emotional Intelligence Diversity – Definitions and Components
  • Applying the Emotional Intelligence Diversity Model at Work
  • Activity 1 – Applying the Model to Your Work
  • Journal Activity

Module 18 – Growth Mindset and You

  • Growth Mindset and You
  • Growth Mindset at Work
  • Applying Emotional Intelligence
  • Activity 1 – Adopting A Growth Mindset
  • Journal Activity

Module 19 – Emotions – Controlling Yours and Understanding Others

  • Activity 1 – Expressing Feelings Using the Feeling Wheel
  • Defining Emotions, Moods and Feelings
  • Understanding Yourself and Understanding Others
  • Activity 2 – Video – How Do You React to Others?
  • Activity 3 – Video – Are You Really Listening?
  • Journal Activity

Module 20 – Your Brain and Emotional Intelligence

  • How Does Your Brain Process Emotions?
  • How Do You Respond to Situations?
  • Activity 1 – Everyday Hassles
  • Activity 2 – Flip It
  • Activity 3 – Four Corners
  • Empathy – A Key Component
  • Activity 4 – Veggies and Biases
  • Activity 5 – Reaction Selection
  • Activity 6 – Video – What Are You Feeling and What Are You Going to Do?
  • Journal Activity

Module 21 – Emotional Intelligence and Self Care

  • Why Is Self-Care Important?
  • How Do You Take Care of Yourself?
  • The Importance of Relationships
  • Journal Activity

Module 22 – The Importance of Resilience

  • Defining Resiliency
  • Why Do We Need to Be Resilient?
  • Activity 1 – Building Your Resilience Support
  • The Importance of Relationships
  • Journal Activity

Module 23 – The Importance of Trust

  • Leadership and Trust
  • Activity 1 – Trust Currency
  • Journal Activity

Module 24 – Authenticity and Emotional Intelligence

  • Why Being an Authentic Leader Is Important
  • What Can You Do to Boost Authenticity
  • Activity 1 – Write Your Mission Statement
  • Journal Activity

Post Test

Conclusion and Closing

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